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Applicant will provide Tier 3 level technical support for resolution of the most complex technical problems with JEXC2 systems. May input, monitor and track trouble tickets through resolution. The issues that the applicant will be charged with resolving will often be unique and very complex.
Ideal applicant should have the ability to work autonomously using independent judgment based on training and experience to resolve technical issues that have not been previously observed. Many JEXC2 technical issues encountered will be unique and there may not be applicable resolutions in the Remedy database. In those cases the applicant will use all available resources including IETMs and job aids, readme files, vendor technical literature, and industry forums to run each issue aground.
Applicant will perform system maintenance including IA, patches, upgrades, and other routine maintenance of NIPRnet and SIPRnet systems. System status will be reported in VRAM.
Must be able to work in a fast paced environment and prioritize requirements.
Applicant will be familiar with DoD 8570.01-M & DODD 8570.01 and will ensure that compliance with those requirements are met.
Applicant will mentor new hires by assisting them with problems outside their skillset. May require some work outside normal hours. CONUS or OCONUS Deployments may be required.
5-8 years of directly related experience in systems administration and analysis.
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.